The problem is that they intend to make it as difficult as possible for their customers to get a lifetime warranty so they can increase their profits. Keep in mind that Ridgid used to give its customers a lifetime warranty by simply buying their tool, and many companies still do. For example, last year I received a replacement for a gas grill lid. I received it when I bought the thing and used it in response to a quick and painless request. The warranty was the reason I chose to go from Milwaukee to Ridgid a year ago. I am an average handyman. I`ve never had a problem. I hope it`s not like the lifetime warranty on my handmade hand tools that I bought 30 years ago and is worthless today. All registrations must be made in the name of a natural person. In the vicinity. 6-8 weeks after completing the registration and approval process, you will receive a confirmation email or a US email containing your customer IDENTIFICATION number and confirmation that the tool has been updated to Lifetime Service Contract status.
Keep an eye on this number as you will need it to receive service for your product under the Lifetime Service Contract. Note: Handwritten applications may take longer. The lifetime service contract is available free of charge for all eligible RIDGID® portable power tools, stationary power tools and pneumatic tools, subject to the conditions set out below. Customers have 90 days from the date of purchase to register the tools for the lifetime service contract. Once all the conditions of the registration process are met, the service coverage of the tool will last the entire life of the original buyer. The status of a tool`s lifetime service contract is not transferable to anyone other than the original buyer. Note: The RIDGID Lifetime Service Contract is only available for eligible RIDGID tools purchased from HOME DEPOT. Ridgid is strict in registering the product within 30 days, but this is a small restriction in my opinion. Buy it, sign up the same day before you forget it, and you`re done.
I mean, Ridgid must have some sort of lifetime registration policy, so I can`t blame them for that. I totally agree with that!! I had the same issues with the registration process as well as their customer service representatives who were just trying to find a spare part! They should never have done that, it`s actually a violation of the LSA. The agreement applies to a person, not a company. I`m a corporate troll. All those terrible comments about the Ridgid warranty scam changed my buying decisions. Since I`m not aware of the downsides, I only bought Ridgid for their stated «lifetime» warranty and thought it was like Craftsman and SnapOn Tools. The Ridgid service by The Home Depot was more than satisfactory, but I only had to use it four times. I have to keep receipts for all my other tools and warranties and also for taxes anyway, so it`s not difficult for me to save them. I registered them online and then sent the receipt. I don`t know why it would be so difficult for others. I admit that I tried to sign up with my iPhone and just couldn`t type accurately, so I went to my computer to leave it.
The process is very similar to registering your products that you purchased from BestBuy or costco. I did not find it difficult, as others have said. I think the best part is that I can get service and warranty in my local HomeDepot (there are a lot of them) and not in a factory service center like Dewalt and Delta. There are only one or two service centres per major city. I had to drive an hour (one way) just to have my Dewalt table saw serviced. Recently, I had to repair my compressor. I went to The Home Depot, but it took them three or four days to analyze what the problem was. Then I went to the ridgit repair site for a www.ridgid.com/us/en/service-centers-repair repair source. The first two proposals were bankrupt. Sent a request to Ridgit regarding the service, received a response by e-mail, see below. I had my Ridgid 18V NiCD battery set for a long time (8 years) that made it the devil, probably for a few things it shouldn`t even have held, but I had no problems with the tools.
This limited warranty applies to RIDGID concrete and masonry hand tools and RIDGID®® checkered hand tools defined as follows («RIDGID PRODUCT®»): trowels, bucket blades, floats, grooves, edges, lipping systems, spacers, scrapers, pliers, drill saws, checkered files, joint saw blades, scratch knives, miter cutters and replacement blades, knee pads, joint and checkered brushes, measuring instruments, mallets, suction cups and adhesive tapes. The batteries started to lose life, so I went to the next HD tool rental and inquired about the new batteries. I had to bring the drill and charger (to check the serial number, I think?) and since the batteries were old, they had to order them. 3 new batteries fall at home (I didn`t have to leave the tools with me, I just had to show them that I had them) The problem I saw is with the consistency of the LSA. Some people have a great experience, others are a nightmare. The big problem is that you have to go through the HD rental office or an independent repair shop. I think for cordless power tools, if they switched to a mail-in system for warranty claims, it would be less tedious for everyone. Large stationary tools are another story. Warranties are a big deal for many people who invest in power tools – not only what`s covered, but also for how long. The same thing happened to me with the battery change after Rigid decided to fix my account because of 3 separate purchases and merge them all under one account, and I`ve now screwed up for every battery replacement for one of my latest power tool collections. They told me to buy a new set of tools to re-register. no thank you nothing wrong with other barely used power tools …
except the dead batteries now lol so ya they are rendered without us, I think now. Well, I`ll buy new tools at some point, but it certainly won`t be rigid, especially for my grandson, who is just starting out in the real world. He helped me and saw me strictly rigid and now I will look at other brands also from this fiasco Sorry men, you don`t know anything about the tools, Dewalt is the worst tool I can buy., please don`t mention this tool. But if you buy a RIDGID tool, this is the best tool you don`t have to struggle with half the world with YES JUST DO IT – SEND IT VIA EMAIL AND IT`S ALL DONE. RIDGID has a very good reputation. I love it, I like to use ridgid.tools forever and ever. I can say that they have a way around their lifetime warranty, I have a ridgid bs1400 band saw with a lifetime warranty, the cones collapsed, I couldn`t believe how fragile they were, so I called rigidly and they said they were no longer making the piece for it, they told me to send the saw and they would replace it, I thought I would make sure to talk to someone else there because it`s difficult and they said the same thing, so I sent it from The Home Depot Tool and Rent, they charged me $20 to ship it and said I would get the money back if they fixed it. I got a call saying they wouldn`t fix it, it wasn`t a defect. The room has a heavy table on it and falls apart and they will not stand behind. I have a shop full of Ridgid, but I will never buy a Ridgid product again. Is this lifetime warranty based on production interruptions (as the warranty is usually based) or does it also cover wear and tear? Mike Rigid Great review I hope to have the same service if and when this happens It seems that batteries could be a problem. I`ve never had any luck with guarantees myself.
I personally experienced a wonderful Milwaukee service for tools, batteries and heated equipment. No registration required, it is only better to have your receipt for 5 years from the date of purchase. Otherwise, it is 5 years from the date of manufacture. Honestly, 5 years is enough for me. After that, I`ll fix myself or upgrade to the latest Gen 10 fuel ?, but from my experience 1, the LLSA worked pretty well. The tools were even great in themselves, the lifetime deal is what would push them beyond the limits if I was on the fence. So far, I have purchased two Ridgid products: an 18V cordless drill/screwdriver and a saber saw. I always felt like they weren`t the «best» in terms of performance (Dewalt & Milwaukee), but I bought them because of the lifetime service contract. I just went through their catalog and read the LSA more closely. This is a scam.
They are misleading with the wording of the lifetime warranty. When I read «Lifetime Service Contract,» I think, «We will repair your equipment if something goes wrong under normal wear and tear, for your life. They explicitly state that the LSA does not cover: «Failures due to misuse, misuse or normal wear and tear are not covered by this warranty. What is covered by the LSA is: «Ridgid tools are guaranteed to be free from defects in processing and materials. This basically means that if you open the box and there`s a chip in the plastic, you can send it back. .